Shipping policy
Shipping Policy
At Tatty Yak, we know your dogs can't wait to get their paws on their favourite treats! We aim to get your orders packed, dispatched and delivered as quickly and safely as possible.
UK Delivery
We currently deliver throughout the United Kingdom.
Delivery charges are calculated and displayed at checkout before you complete your purchase.
Shipping costs may vary depending on the size, weight and destination of your order, as well as any applicable delivery promotions.
Any free delivery offers or thresholds will be clearly displayed where applicable.
All applicable delivery charges will be confirmed before payment.
Order Processing & Dispatch
We aim to process and dispatch orders within 1–2 working days, excluding Sundays and bank holidays.
During particularly busy periods or promotional events, dispatch may take a little longer.
Once your order has been dispatched, you'll receive a confirmation email with tracking information where available.
Delivery Times
Standard UK delivery typically takes approximately 2–4 working days following dispatch.
Delivery times are estimates and may vary depending on your location and circumstances outside our control, including courier delays and adverse weather conditions.
Some remote locations, including the Scottish Highlands and Islands, may experience longer delivery times.
We will always aim to get your order to you as promptly as possible.
Delivery Partners
We work with trusted delivery partners to ensure your Tatty Yak treats reach you safely.
The delivery provider may vary depending on the size, weight and destination of your order.
Incorrect Delivery Information
Please check your delivery details carefully before placing your order.
If you notice an error in your delivery address, please contact us as soon as possible so we can try to correct it before dispatch.
Whilst we'll do our best to help, we cannot guarantee changes can be made once an order has been dispatched.
Missing, Delayed or Damaged Orders
If your order has not arrived within the expected delivery period, or if your parcel arrives damaged, please get in touch with us as soon as possible.
Please include your order number and a brief description of the issue, along with photographs where relevant.
We will investigate any delivery issues with our delivery partner and work to resolve them as quickly as possible.
Where an order is lost or damaged in transit, we will arrange an appropriate replacement or refund in accordance with your statutory consumer rights.
Trade Customers
This shipping policy applies to retail customers purchasing through our website.
Registered trade customers are subject to separate wholesale delivery charges and terms, which are available through their trade account.
Contact Us
If you have any questions about your order or delivery, please contact us through our website:
We're always happy to help make sure your dog's favourite treats arrive safely!
Nothing in this policy affects your statutory consumer rights.